FAQ

1. What is the shipping time for my order?

  • Europe: Shipping takes between 7 to 14 days.
  • International: Shipping takes between 10 to 21 days.

Please note that these are estimated delivery times and can vary based on location and customs processing.

2. Can I track my order?

Yes! You can check the status of your order anytime on our Order Tracking page. Once your order has been shipped, tracking information will be uploaded as soon as possible. Please allow some time for the system to update.

3. What is your return policy?

We accept returns within 30 days after the delivery of your order. If you're not completely satisfied with your purchase, please follow our return instructions on our Returns Page.

  • The item must be unused and in its original condition.
  • Certain items may be exempt from returns for hygiene reasons (e.g., personal care products).

4. How do I return an item?

To return an item, please visit our Returns Page for step-by-step instructions. You will need to fill out a return form, and we’ll provide you with a return shipping label. The cost of return shipping is at the customer’s expense unless the item is faulty or incorrect.

5. Do you offer free shipping?

At the moment, we do offer free shipping for orders above 40€ and we do offer competitive shipping rates depending on your location. During promotional periods, we may offer discounts or promotions that include free or discounted shipping.

6. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • And more...

You can select your preferred payment method during checkout.

7. Can I modify or cancel my order after it has been placed?

Once your order is confirmed and processed, we are unable to make changes or cancellations. However, you can contact us as soon as possible, and we will do our best to assist you if your order hasn’t shipped yet.

8. My item arrived damaged or is incorrect. What should I do?

We are sorry for any inconvenience caused! If your item arrived damaged or incorrect, please contact our customer support team immediately. We will assist you in arranging a return or exchange.

9. Can I update my shipping address after placing my order?

If you notice that you’ve made a mistake with the shipping address after placing your order, please contact us immediately. We will try to update your address if the order has not yet been processed or shipped.

10. Do you ship internationally?

Yes! We ship internationally to most countries. Shipping times will vary depending on the destination, typically 14-31 days for international orders.

11. How can I contact customer support?

You can reach our customer support team via:

12. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are always looking for ways to improve and may consider this option in the future.

We hope these answers help! If you have any further questions, don't hesitate to reach out to our customer support team. Thank you for shopping at Marketiko!